Privacy Policy

The Quadrant Company ("QuadCo")

Applies to thequadco.ai and app.thequadco.ai

Effective date: August 29, 2026

Last updated: August 29, 2026

1. Who we are and what this covers

The Quadrant Company ("QuadCo," "we," "us," or "our") is a Florida limited liability company, 2020 Vision Consulting, LLC, doing business as The Quadrant Company, with its principal place of business at 1860 SW Fountainview Blvd, Ste 67, Port Saint Lucie, FL 34986.

This policy covers the marketing site at thequadco.ai, the learning app at app.thequadco.ai, the course AI for Healthcare Leaders, the Q Track, the Q designation and the Q Network, our newsletter and QTip emails, and every other service that points back to it. It is part of our Terms of Use by reference, and the two documents are meant to be read together.

The Services are built for working adults. You must be 18 or older to hold an account, which is what our Terms of Use require. We do not knowingly collect information from anyone under 18, and if we learn that we have, we delete it.

2. What we collect

What we hold depends on how far you go with us. A visitor who reads an article leaves far less behind than a member who has finished the course and holds the Q.

Information you give us on the marketing site. Your name, email address, job title, organization, city, and anything else you type when you fill out a contact form, join a cohort waitlist, apply to become a Q, request a primer, or ask for a digital consultation.

Account data in the learning app. Your name, email address, city, an optional professional credential, and how far along your profile is.

Learning records. Which lessons you have opened and finished, how far through the course you are, your answers and scores on assessments, your capstone and pilot submissions, and anything you post in a discussion or a cohort space. Our Terms of Use call this Learner Content and Section 10 of that document sets out the license we take over it in order to run the course.

Q designation records. Your Q Track application and the pathway you chose, the account of your work experience if you applied on the experience based pathway, the review decision, the date you earned the Q, and whether your recertification is current or lapsed.

Billing data. Stripe processes every payment. Card numbers never reach QuadCo and we never see or store one. What we store is a Stripe customer identifier, which products you bought, your subscription status and renewal interval, and whether a Q Track application fee was charged or refunded.

Contract records. See Section 4. It is short, and it is the one people are most surprised by.

Technical information collected automatically. Your IP address, browser type, operating system, referring URLs, and the pages you visited, collected with cookies and similar technologies.

3. The AI Readiness surveys

The AI Readiness surveys at thequadco.ai/ai-readiness collect your answers to the survey questions, the role and organization type you choose to share, an optional written comment, and your email address if you ask us to send you your plan. We use this to send you the plan you requested and to understand, in aggregate, how prepared healthcare organizations and individuals are to use AI. Signing up for the weekly QTip email is a separate, opt in choice, and every QTip email includes a working unsubscribe link. You can request deletion of your survey data at any time by writing to info@thequadco.ai.

If you check the box saying we may quote your answers, your written comments may be used, without your name, without your organization, and without your email, in QuadCo research and published writing. We only use a quote if you checked that box. You can withdraw that permission at any time by writing to info@thequadco.ai, and we will stop using your answers in anything we publish going forward.

4. The record that you accepted the agreement

When you create an account or sign in, we record that you accepted our Terms of Use and Privacy Policy, which version you accepted, the date and time, your IP address, and your browser information. We keep this record to show that the agreement was formed. We keep it for as long as your account exists and for the period afterward in which a claim could still be brought.

This is a different purpose from the technical information in Section 2. That information tells us how the site is being used. This record exists to answer one question, which is whether you and QuadCo have an agreement and what it said on the day you agreed to it. It is written once and never edited.

5. How we use what we collect

To run the Services. Enrol you, unlock the lessons you paid for, grade your work, give you feedback, issue your certificate, keep your Q record, and staff the discussions.

To take payment. Charge you, renew a membership until you cancel it, refund a Q Track application fee when an application is declined, and handle a dispute.

To reach you. Send the emails the product requires, such as a sign-in link, a receipt, a cohort notice, or a change to these documents. Marketing email is a separate opt in with an unsubscribe link in every send.

To improve the teaching. Understand, usually in aggregate, which lessons land and which do not.

To keep the platform safe. Detect shared seats, scraping, and abuse, and enforce our Terms of Use.

To meet a legal obligation. Keep tax and accounting records, and respond to a lawful request.

We do not sell your personal information. We do not share it with anyone for their own advertising, and we do not use your Learner Content to train an AI model.

6. Who processes data for us

We use a small number of vendors to run the Services. Each one gets only what it needs to do its job, and each one is bound by its own contract with us.

Hosting and delivery. Vercel.

Database, authentication, and file storage. Supabase.

Payments. Stripe. Your card details go to Stripe and never to us.

Transactional and newsletter email. Resend.

Website analytics. Umami for page level traffic. Where they are switched on, Google Analytics 4 and PostHog for product analytics. Analytics events never carry your email address or free text, by design.

AI grading and review. Anthropic. Where an assessment answer, a capstone, a pilot plan, a resume you upload to the Q Network, or a Q Track application is graded or screened with AI, the text is sent to Anthropic to produce that grade or that screen, and a person at QuadCo makes the decision that follows. Your billing information is never sent, and the instructions we give the model are written so that contact details are never read back out. A resume you choose to upload is sent as you uploaded it.

Audio narration. ElevenLabs, used to narrate course and assessment material we wrote. No learner information is sent to it.

Research for the QTip newsletter. Perplexity, used against public sources. No learner or subscriber information is sent to it.

We may also disclose information to a professional adviser, to a buyer if the business is sold, or where the law requires it. If a sale ever happens, this policy travels with the data until it is replaced by one at least as protective.

7. HIPAA, and the hard rule about PHI

QuadCo is not a covered entity and not a business associate under HIPAA. The Services do not process protected health information, and we will not sign a business associate agreement for course participation. If a healthcare organization engages QuadCo for enterprise services where PHI is genuinely in scope, a separate business associate agreement is executed first.

Section 10.4 of our Terms of Use makes this a hard rule for learners: do not submit PHI, and do not submit your employer's confidential material, in a capstone, a pilot plan, a discussion post, or a support email. We do not want it, we did not ask for it, and we are not equipped to hold it. If we find it, we may delete the submission and act on the account.

8. How long we keep things

Account and learning records. For as long as your account is open. Your access to a purchased course does not expire on a set date, which is what Section 8.8 of our Terms of Use says. We may close an account that has been inactive for a long period, and if we ever do, we will give you notice by email at the address on your account, with a reasonable opportunity to sign in and keep the account open, before anything is deleted.

Q designation records. For as long as the designation is claimed or claimable, because the record is what lets anyone check a claim. A revoked or lapsed Q stays on file as a revoked or lapsed Q.

Billing records. Seven years, which is what tax and accounting rules require of us.

Contract records under Section 4. For as long as your account exists and for the period afterward in which a claim could still be brought.

Marketing lists and survey responses. Until you unsubscribe or ask us to delete them, and then we remove them promptly, other than the minimum suppression record that keeps us from emailing you again by mistake.

Analytics. Twenty five months at most, in aggregate form.

9. How we protect it

Access to learner data is limited to the small number of people who need it to run the Services. Traffic to our sites is encrypted in transit. Data is encrypted at rest by our hosting and database providers. Database access is governed by row level security rules, so an account reaches its own records and not anyone else's. Card numbers never reach our systems at all, because Stripe holds them.

We will be plain about the limit of that: no service, ours included, can promise perfect security. What we can promise is that we do not collect what we do not need, which is the only protection that never fails.

10. If there is a breach

If a security incident compromises your personal information, we will notify you and the appropriate authorities as the law requires, which for Florida residents means without unreasonable delay and no later than 30 days after we determine a breach has occurred, under Fla. Stat. 501.171. Our notice will say what happened, what information was involved, and what you can do about it.

11. Your rights

Wherever you live, you can ask us to do each of the following, and we will, subject to the records we are required to keep.

Access. Get a copy of the personal information we hold about you.

Correction. Fix anything that is wrong or out of date.

Deletion. Have your personal information deleted. Some records outlive the request, such as billing records we must keep for tax purposes and the contract record in Section 4.

Portability. Receive your data in a portable format.

Opt out of marketing. Unsubscribe from any marketing email, using the link in the email or by writing to us. You cannot opt out of the emails the product itself requires while you hold an account.

Withdraw a permission. Take back a consent you gave, such as permission to quote a survey answer or to feature your capstone.

Residents of states with a comprehensive privacy law, including Florida under the Florida Digital Bill of Rights, and California, Colorado, Connecticut, Virginia and the other states that have followed, hold these rights by statute and may also appeal a decision we make on a request. We do not sell personal information and we do not use it for targeted advertising or profiling that produces a legal or similarly significant effect, so there is nothing there to opt out of.

To exercise any of this, write to info@thequadco.ai from the email address on your account. We respond within 45 days, and we will tell you if we need longer. We will not charge you or treat you differently for asking.

12. Cookies

We use cookies that are necessary to keep you signed in and to remember your preferences, and analytics cookies to understand traffic. Your browser can block or delete cookies. Blocking the necessary ones will stop the learning app from keeping you signed in.

13. Where your data is held

QuadCo operates from the United States and our vendors store data in the United States. If you use the Services from outside the United States, you are sending your information here, where privacy law differs from the law where you live.

14. Governing law

This Privacy Policy, and any dispute arising out of it, is governed by the laws of the State of Florida, without regard to conflict-of-law rules. Section 18 of our Terms of Use sets out how disputes are handled.

15. Changes to this policy

We can update this policy. When we make a material change, we will post the new version with a new "Last updated" date and give you at least 90 days notice by email or in the app before it takes effect, on the same schedule Section 17 of our Terms of Use sets for the Terms. When you next sign in after a material change, you will be asked to accept the new version before continuing.

16. Contact

The Quadrant Company

2020 Vision Consulting, LLC doing business as The Quadrant Company

Email: info@thequadco.ai

Mail: 1860 SW Fountainview Blvd, Ste 67, Port Saint Lucie, FL 34986